POEMS Global

Who is PhillipCapital?
PhillipCapital was established in Singapore in 1975. PhillipCapital employs over 5,000 staff and services more than 1,000,000 clients worldwide. The company is located in 15 countries and operates in the major financial centres around the world. PhillipCapital has assets under management and custody worldwide totalling more than US$ 35 billion with shareholders’ funds in excess of US$ 1.5 billion. In 1996, PhillipCapital became one of the first companies to offer online trading in Singapore through the POEMS online trading platform.
Is PhillipCapital Australia regulated?
Yes, in Australia PhillipCapital  holds two Australian Financial Services Licenses (AFSL) – Phillip Capital Limited ABN 14002 918 247 AFSL 246827 & Phillip Capital Trading Pty Ltd ABN 68 066 066 911 AFSL 246796 and is regulated by ASIC. Phillip Capital Limited is also an ASX and Chi-X market participant.
What is POEMS?
POEMS stands for Phillip Online Electronic Mart System and was one of the first online trading systems to be developed in Singapore. POEMS has since evolved into an advanced trading system tailored for today’s traders.
What is POEMS Global & Mobile?
POEMS Global is an application-based advanced trading platform from the POEMS stable of platforms, it is designed for active traders like who demand speed and access to global markets.  Poems Mobile is an app available on iOS and Android systems.  The app allows you to trade on the go and syncs to the POEMS Global platform.
What Markets are available on the POEMS Global platform?
Available online markets are:
United States
  • NYSE
  • NASDAQ
  • AMEX-NYSE MKT
Australia
  • ASX
Japan
  • TSE (First and Second Session)
  • JASDAQ
  • MOTHERS
Hong Kong (POEMS Mobile Only)
    • HKEx
Please note, stocks listed on the GEM exchange are not accessible. Stock codes for GEM stocks range from 8001 to 8668. London
  • LSE
Thailand
  • SET
Malaysia
  • KLSE
China/China Connect
  • China A Shares (SH-HK Connect)
  • China B Shares (SSE and SZSE)
Singapore
  • SGX
Germany
  • FWB
What other markets do you offer?
PhillipCapital offers a number of markets that are not currently available online.  Orders are recieved via phone or email and placed on a best endeavours basis. These markets include:
Taiwan
  • TWSE
Canada
  • TSX
  • CVE
If you wish to access any Canadian stocks with a market capitalization under $80 million, please contact a team member before opening an account. Europe
  • France (Euronext Paris)
  • Netherlands (Euronext Amsterdam)
  • Portugal (Euronext Lisbon)
  • Belgium (Euronext Brussels)
China B Shares
  • SSE
  • SZSE
Philippines
  • PHX

Account Application and Opening

Who can open a trading account?
To open a trading account you need to be over 18 years of age with a valid ID. If you are located overseas, you will need to have an address in a country with a CPI score greater than 30. To view the CPI score please click here.
PhillipCapital does not accept applications where any party to the account is a US Citizen or US resident for tax Purposes.
Is there a fee to open an account?
No, there are no account opening fees. Open an account here.
Should I have documents handy before starting the application process?
Before commencing the online application, please have your driver license or passport, banking details and Tax File Number or TIN handy to refer to.
How do I open a trading account?
To open a PhillipCapital trading account, please click here to start your online application
What do I select in the Product selection page?
Please select “Trade Shares & Warrants online with POEMS” to access our local and international platform offering.
Do I need a HIN (Chess Sponsored) to trade shares?
Yes, you need a HIN number in order to open an account with PhillipCapital.  A HIN will be created at the account opening stage of your application and a statement from the CHESS registry will be sent you in the mail with your HIN details.
What is an Account Designation?
Commonly, individual, joint and sole trader account designations can remain blank. Account designations are relevant to company, Trust and Superannuation Fund accounts.
What is the completion PIN?
The completion PIN is a four digit number that needs to be entered into the last page of the application to complete the online process.
Where is my completion PIN?
The completion PIN is sent to your email address when you first start the account opening form. If you can’t see it in your inbox please check your junk mail.
What documents do I need to return and sign?
When your online application has been completed, you will be provided with some documents to print out and sign. The documents will include:
      1. Signed and dated execution pack (received in an email at the end of your application).
      2. A photo or scan of your driver license (front and back) or passport (photo page). (If passport also supply a utility bill or official document with name and address).
      3. And a PDF, photo or scan of a recent bank statement reflecting the details in the application.
For clients who failed our online verification test, the ID documents and bank statement will need to be certified.
What is Third Party Authority?
If you nominate a third party authority to the account, they are provided with trading access only. A third party do not have authority to alter account information or instruction on financial aspects, including deposit or withdrawal, of the trading account.
What documents do I need to sign and return?
When your online application has been completed, you will be provided with some documents to print out and sign. The documents will include:
  1. Signed and dated execution pack (received in an email at the end of your application).
  2. A photo or scan of your driver license or passport.
  3. And a PDF, photo or scan of a recent bank statement reflecting the details in the application.
For clients who failed our online verification test, the ID and bank statement will need to be certified.
When do I need to supply certified ID?
Our third party verification conducts a check from a number from electronic database sources to match the information entered on the application. If the verification process is not able to match your details, then we will need certified ID documents to satisfy the Anti Money laundering and counter terrorism financing laws.
How to certify documents?
Bring the original document and a photocopy to one of the eligible persons listed below for them to certify that the photocopy is a true and correct copy of the original document.  The certified photocopy must include the statement: “I certify that this is a true copy of the original document” The certifier must also include their full name, original signature, date of certification and qualification or occupation which makes them eligible, on the photocopy document.
Who can certify documents?
  1. Australian Consular Officer or Australian Diplomatic Officer
  2. Bailiff
  3. Bank officer with 5 or more years of continuous service
  4. Building society officer with 5 or more years of continuous service
  5. Chiropractor (licensed or registered)
  6. Clerk of court
  7. Commissioner for Affidavits
  8. Commissioner for Declarations
  9. Credit union officer with 5 or more years of continuous service
  10. Dentist (licensed or registered)
  11. Fellow of the National Tax Accountant’s Association
  12. Finance company officer with 5 or more years of continuous service
  13. Judge of a court
  14. Justice of the peace
  15. Legal practitioner (licensed or registered)
  16. Magistrate
  17. Marriage celebrant licensed or registered under Subdivision C of Division 1 of Part IV of the Marriage Act 1961
  18. Master of a court
  19. Medical practitioner (licensed or registered)
  20. Member of Chartered Secretaries Australia
  21. Member of Engineers Australia, other than at the grade of student
  22. Member of the Association of Taxation and Management Accountants
  23. Member of the Australian Defence Force with 5 or more years of continuous service
  24. Member of the Institute of Chartered Accountants in Australia, the Australian Society of Certified Practicing Accountants or the Institute of Public Accountants
  1. Member of the Parliament of the Commonwealth, a State, a Territory Legislature, or a local government authority of a State or Territory
  2. Minister of religion licensed or registered under Subdivision A of Division 1 of Part IV of the Marriage Act 1961
  3. Nurse (licensed or registered)
  4. Officer / employee of a financial institution with 2 or more years of continuous service with one or more financial companies
  5. Officer with, or an Authorised Representative/Financial Adviser of, a holder of, an Australian Financial Services Licence (AFSL) having 2 or more continuous years of service with one or more licensees
  6. Optometrist (licensed or registered)
  7. Permanent employee of Commonwealth, State or local government authority with at least 5 or more years of continuous service
  8. Permanent employee of the Australian Postal Corporation with 5 or more years of continuous service
  9. Pharmacist (licensed or registered)
  10. Physiotherapist (licensed or registered)
  11. Police officer
  12. Psychologist (licensed or registered)
  13. Registrar, or Deputy Registrar, of a court
  14. Sheriff
  15. Teacher employed on a full-time basis at a school or tertiary education institution
  16. Veterinary surgeon (licensed or registered)
If I am outside of Australia and my documents are not in English, will you accept them?
No, if your identification documents are not in English you will need to have them professionally translated into English by a certified translator.
Why do I need a W8BEN form?
The W-8BEN form is a legal document required by the US tax authorities and is used to declare an individual’s tax status to the Internal Revenue Service (IRS).  It is a requirement by the US Inland Revenue Service for account holders to declare that the beneficiary owner of the amount received from US sources is not of US origin.  The W-8BEN form needs to be completed to trade US shares.  The form will remain in effect for a period starting on the date the form is signed and submitted, and ends on the last day of the third succeeding calendar year. If a change in circumstances makes any information on the form incorrect, you must re-submit the appropriate form within 30 days of the change in circumstances.
How to complete a W-8BEN Form?
For Individual, Joint or Sole Trader Accounts please click on this link for guidelines. For Corporate Accounts please click on this link for guidelines. For Self-Managed Super Fund Accounts please click on this link for guidelines. For Trust Accounts please click on this link for guidelines.
How do I submit my documents for account opening?
You can take a photo or scan your signed account opening documents and certified ID copies (if required) to your account manager or to this email address for the account to be opened: [email protected] Once you have supplied all the correct documents, your account can take up to two business days to open.
How do I know that my account has been opened?
You will receive two emails from PhillipCapital Australia. The first email is for account opening and your Phillip Online Portfolio (POP) account. This email will contain your PhillipCapital account number and also funding information. The second email is for the POEMS Global and POEMS mobile online trading platform, this will contain your login details and how to download the platform and app.
What is POP?
POP stands for Phillip Online Portfolio and is a view only portal that allows you to view your portfolio along with access to ledger records and contracts notes among other information. Please note POP is separate from your POEMS  trading platform.

Trading Account

Where can I view my account statements?
The Phillip Online Portal (POP) allows you to generate:
      • Ledger statements
      • Portfolio statements
      • Contract notes
Is there a minimum balance to be kept in my Trading Account?
No, there is no minimum balance required.
How do I fund my account?
There are a number ways you can fund your account:Transfer funds into your PhillipCapital trading account using:
  1. Direct Bank Transfer: The welcome email you receive upon account opening will contain banking details to make a direct transfer. Using this method will mean that your funds will sit in your PhillipCapital ledger.
  2. BPAY: You will be provided with BPay details in the welcome email you receive upon account opening. Funds deposited via BPay will sit in you PhillipCapital ledger account.
  3. Link a Cash Management Account: You are able to link a cash management account to your POEMS trading account. The type of CMAs we are compatible with are:
        1. Macquarie CMA
      Please note that under Australia Anti Money Laundering laws, PhillipCapital can only accept funds from a bank account in the same name as your PhillipCapital account. If we decide that the funds deposited have come from a bank account in someone else’s (or entities) name, we reserve the right to reject your deposit.
Will I receive interest on my funds?
If you fund your account using the PhillipCapital ledger no interest will be paid on your funds. If you fund using a linked CMA then any interest accrued in that account will be paid to you by the bank.
What currencies does Phillip Capital accept?
We accept AUD and USD currencies. Please note that USD settlement is only available for US market trading.
Is there an account maintenance fee?
No, we do not charge account maintenance fee.
Are there any inactivity fees?
No, there are no inactivity fees charged by PhillipCapital Australia.
Do I get extra charges if my account did not have trade activities for 3 or more months?
No, you do not get charged for inactive fee.
Does my account get suspended if I did not have trade activities for 3 or more months?
No, your account will not be suspended. PhillipCapital representatives may request for an update of your account details if the need arises.
What do I do if I forget my password?
Please click on the forgot password link on either of the POEMS Global or mobile platforms or contact us on the details below with account name and number to have your password reset. Email: [email protected]  
How do I withdraw funds from my trading account?
If you have available funds in your PhillipCapital ledger account, please contact us on the details below or contact your adviser with your account name and number and the amount you wish to withdraw.  PhillipCapital reserves the right to reject withdrawal requests or may require additional information to be furnished to process funds withdrawals. Phone: 1300 882 477 Email: [email protected]
How do I update my details?
To update your contact details such as email and physical or postal address please click here and fill out the form and have the account holders sign at the bottom of the last page and submit to [email protected].
If I receive dividends from international shares, how are they treated?
From the 1st of May 2021, all dividends from international shares will be paid in “cash”, meaning dividends will be deposited into your Phillip Capital ledger account. All US stock dividend will remain in USD and all non USD stock dividends will automatically be converted to AUD and paid into your PhillipCapital ledger account. PhillipCapital no longer offers the dividend reinvestment plan option for international shares. Please note, it can take up to 8 weeks from payment date for funds to reach your bank account.
What platforms are available for me to trade on?
To trade shares online with Phillip Capital, you can use either of the following three options: POEMS Global Web based platform – Click here to use our web browser trading platform POEMS Global Mobile app – Download our mobile app POEMS Global AU POEMS Global Desktop Trading Platform – Download our desktop trading platform here Please note, the desktop platform is not compatible on Apple Mac Computers

Trading

How do I place orders online?
To place a trade online, simply click on the trade tab in the POEMS Global platform or mobile platforms and enter the trade details into the order ticket and submit.
Is phone trading available for online markets?
Yes, we offer a phone trading service for ASX and international markets. Please note that international orders for markets that trade outside Australian business hours need to be phoned in by 4pm AEST weekdays. Manual execution fees will apply.
Are there any additional fees involved?
Pershing processing fee $27.50
ASX Fail Fee   OR     Pershing fail fee     Failure of Settlement Fee Trade size < $100K = $110 per day   Trade size > $100K = 0.11% of trade value     Trade < $100K = $110   Trade $100,001 to $999,999.99 = $165   See FSG for trades over $1m
Dishonour fee –  If, at the time of settlement, you have insufficient funds in your account when making a buy, you may incur a dishonour fee. Likewise, if you sell and have insufficient shares in your account for settlement you will incur a fail fee. $110 per transaction
ASX Off market Transfer –  If you wish to transfer holdings of stock without buying and selling in the market, you will incur an off market transfer fee. This can only be done if both accounts are held with PhillipCapital. $60.50 per transfer
SRN Request –  If you wish PhillipCapital to request and obtain an SRN number on shares in your name you will incur an SRN request fee. $38.50 per request
Voluntary corporate action fee Or Scrip or DRP Dividends –  This is a handling fee charged for any corporate actions or dividend reinvestment plans. $22 OR USD$14.85 if we maintain a US ledger
Cash dividend Fee –   
Security Transfers – If you are transferring international stock our of your PhillipCapital account, you will incur this fee $125 per stock
Hard copy confirmation fee –  If you request a hard copy of your contract note, you will incur this fee $22
FX conversion Fees – The FX conversion fee is a markup fee when currencies are converted.  These markups vary depending on each currency.  The markup fee will be higher for less commonly traded currencies such as such as Korea, Taiwan, Turkey and Philippines.
How do I place manual orders?
Once you have an active account open and funded you can place manual orders by phoning in your order using the phone number below by 4pm AEST weekdays.  Please note, manual orders are placed on a best endeavours basis, there maybe time lags and delays as the manual orders go through our counterparties. Phone – Perth: 1300 308 305 Phone – Melbourne: 03 8633 9800 When you phone in your order you need to quote:
  1. Stock name, ticker code and stock market it is listed on
  2. Number of shares
  3. Buy or Sell
  4. Limit price
  5. Specify if the order is good for one day only or if its good till cancelled (Australian market only)
How do I view my offline market holdings?
Simply log into your POP account and click on portfolio and you will be able the details of your holdings.
Are ASX shares purchased through the POEMS platforms CHESS sponsored?
Yes, Australian shares bought through online trading platforms are CHESS sponsored through your PhillipCapital HIN. In the application process you will need to either select to have a new HIN created or transfer your existing HIN from another broker.
Are international shares held through a custodian?
Yes, all international shares bought through online and offline channels are held in custody.  Further details can be found within the account Terms and Conditions.
Is there a minimum parcel size when buying a security?
The minimum value for Australian market is $500. Order value with less than that amount will not be accepted. The minimum parcel size for international markets is variable from stock to stock. Most Asian markets have a minimum lot size.
Is there a maximum daily buy limit on my account?
Yes, a maximum daily buy limit applies to POEMS online accounts. This means that if you place a single buy order or aggregated buy orders that eventually exceed the daily buy limit you may encounter a trade rejection.  Please note that the daily buy limit is separate to your buy limit balance. Daily buy limits are in place as a risk measure to protect clients from potential erroneous trades. If you are anticipating on executing large single buy orders or multiple medium size buy orders over a day please contact your Phillip Capital representative or email [email protected] to discuss your daily buy limit.
For international shares, do you settle in foreign currencies?
Yes, US trades will be settled in USD, for other international markets, we only settle in AUD.  If your account does not have USD on ledger, settlement will be in AUD.  Following sale of US stocks, the sales proceeds will be settled in USD and kept on your account ledger for settlement of subsequent trades or for conversions and withdrawals.  Please note that Foreign Exchange conversion markups apply when converting currencies.  The mark-up rates vary depending on the currency and will be higher for less commonly traded currencies such as Korea, Taiwan, Turkey and Philippines.  Please contact us at [email protected] if you would like more information on this . PhillipCapital will update when more currencies become available for settlement.
What order types and order duration are available in the online trading platforms?
Only limit orders are available in the online trading platforms. The order duration is day only.
Can orders be cancelled and amended, and is there any charge for it?
Clients can amend (by withdrawing and resubmitting) or cancel their orders at no cost as long as the trade is not partially or fully filled. The residual volume of the orders can be adjusted but the filled portion of the order cannot be modified. For example,  if a partially filled order was the cancelled, it will be considered a separate trade to the next one on the same stock.
Do I get live pricing in the trading platforms?
Price data in POEMS Global is 20 minutes delayed, clients can subscribe to a live pricing feed.  Please contact us to enquire about live data. Phone: 1300 882 477 Email: [email protected]
When I do receive contract notes for my trades?
For ASX trades that have been filled, you will receive a contract note sent to your email before the close of business on the day of your trade.  For international trades that have been filled, you will receive a contract note sent to your email at 3pm Sydney time the next business day.
Can I trade call and put warrants and Exchange Traded Options?
ETOs and call and put warrants are NOT available for trading on the POEMS trading platforms for both ASX and international markets. Please note, this includes US call and put options. Visit https://www.phillipcapital.com.au/ for more information on ASX options trading.
Does Phillip Capital convert international share certificates to electronic format or transfer in shares from an international share registry?
No, Phillip Capital does not provide either of these services.
If I hold international shares will Phillip Capital vote on my behalf?
No, Phillip Capital does not provide this service.
Will Phillip Capital provide advice on what stocks to invest in?
No, Phillip Capital does not offer advisory services.
Can I transfer international shares to or from my Phillip Capital account to or from an account in a different name?
No, we can not transfer international shares if there is a change in beneficial ownership. The share must be going to and account in the same name. Please note, there are transfer fees (AUD$125.00 +GST per stock) to transfer international shares out of your Phillip Capital account.